仕事内容
会社について
H2 Corporation is an AI-native company modernizing one of the largest and most underserved industries in the world: construction.
Founded in Tokyo in 2020 and now expanding globally, H2 is building the next generation AI-powered system of record for quoting and orders for the $13T global construction industry. Our AIS Platform automates takeoff, estimation and quoting, and orders workflows for the largest construction enterprises, helping the industry address a generational labor shortage with AI-driven productivity.
We are backed by top-tier investors including NEA, JAFCO, and Spiral Capital, and MetaProp. We are currently a team of 120 members distributed across 5 offices globally, and are scaling rapidly across Japan and the United States.
職務内容
H2 is building AI-driven automation for the construction industry — our AISekisan platform automates takeoff and estimating, replacing slow, error-prone manual workflows for distributors, manufacturers, and subcontractors. We're hiring our second Customer Success Manager to own the deployment and adoption of our largest industrial enterprise accounts ($500K+ ACV). You'll step into late-stage UAT and go-live for high-stakes rollouts, secure frontline estimator adoption, protect concentrated revenue, and refine H2's first reproducible enterprise onboarding playbook from the ground up.
This is a full-time position based out of our New York office (or San Francisco Bay Area). US Remote considered for exceptional senior candidates.
使用ツール
Google Sheets, Confluence, Slack, JIRA. (Deliberately lean stack — no CSP / automated success platform. You build the system.)
具体的な業務
- Own deployment and adoption for >$500K ACV enterprise accounts through UAT, go-live, and steady-state.
- Drive corporate buyers through compressed, high-friction digital transformations on aggressive timelines.
- Segment sprawling client committees into functional workstreams (IT / integration vs. frontline adoption).
- Run a high-velocity friction-logging process: capture AI misclassifications in the field and convert them into clean, structured datasets for Product and Engineering.
- Co-Author H2's first reproducible Enterprise Onboarding & Health playbook in Confluence.
- Secure estimator adoption against entrenched manual, multi-system verification workflows.
- Own gross and net retention outcomes for your portfolio; surface and qualify expansion opportunities.
- Act as the trusted operational advisor and peer to enterprise operations executives.
応募要件
求める スキル
- Authoritative project governance — drives clients through strict implementation phases and limits scope creep.
- Process-architecture mindset — a structural writer who documents execution steps into scalable playbooks.
- Cross-functional navigational fluency — diagnoses field bottlenecks, isolates the business-rule constraint, and mobilizes Product/Engineering without friction.
- Executive presence — credible peer and advisor to enterprise operations leaders and steering committees.
- High technical empathy — isolates product gaps from user error and communicates cleanly to Engineering.
- Bias to early-stage velocity — thrives in ambiguous, process-light environments.
経験・スコープ要件
- Early-stage startup core ($3M–$15M ARR): 3–5 years of enterprise CS inside an early-stage B2B SaaS startup, with a documented record of building risk trackers, implementation steps, and feedback loops from scratch.
- Large-account command ($500K+ contracts): Direct ownership of enterprise accounts where a single client represented $500K+ in contract value; sophisticated executive presence with corporate steering committees.
- Workflow-complexity exposure: Software with intense downstream process dependencies — enterprise ERP rollouts, supply-chain/logistics, B2B procurement networks, or complex CPQ systems.
- Industrial alignment: ConTech experience is a strong bonus, not required. Alternatively, a deep track record in asset-heavy, operation